Unified Communications: Planning, Designing, and Making UC Harmonize with your IT Operations Model

Ajay Kapoor, Director Enterprise Communications in the Consulting and Systems Integration group for Avaya joins the Lippis Report podcast to discuss unified communications operations. Along with UC vendor selection are elements of integration and on-going solution management. Selecting a communications partner who has proven expertise and capabilities to take a holistic view of your business needs and work along side you to ensure optimal solution success will result in a competitive advantage. The key is to not just design a perfect symphony but to make sure that all of the pieces in the orchestra are playing seamlessly together and harmonizing to meet the required result.